Clinic Sustainability Tools

Quality Assurance and Performance Measurements
A review of how to use the WI WH/FP Program’s performance measurement tools. Video and handouts from the 7/17/2013 webinar.
Recording (Contact HCET) / Handouts

Complete Documentation = Maximized Results
Review the WI WH/FP Program’s patient visit forms and identify how to accurately complete chart documentation to maximize your third-party payer reimbursements. Video and handouts from the 6/20/2013 webinar.
Recording (Contact HCET) / Handouts

WI Program Guidelines: Overview and Use
Access the video and handouts from this 3-part series recorded in 2012. This series offers a complete overview and use of the DPH-Family Planning/Reproductive Sexual Health/Early Intervention Program Guidelines.
Recording / Handouts

Business Tool Kit
Tools for improving customer service, developing an advisory committee, and improving clinic efficiency.

Cost Analysis Accounting Resource Page

Link to video and materials from the 2-part webinar series in 2015 with Gerry Christie:

Avoiding Electronic Health Record Disaster
Identify common mistakes leading to EHR disaster and learn strategies to mitigate EHR problems once they arise. This 3/7/2013 webinar was presented by Ron Sterling.
Recording / Handouts

Front Lines of Clinic Sustainability
 Handouts from the 2012 training event geared towards clinic support staff. As the first and last lines of contact with patients, support staff members have tremendous influence on client satisfaction and retention.